Minnesota Retailer Services Portal Contact Us
Feedback from you, our retailer, helps improve our operations and services to you. Please contact your Corporate Account Representative, Sales Representative or Customer Service with additional questions or comments.
Customer Service can be reached at 1-888-568-8379 (outstate) or 651-635-8273 (metro). Select option #2.
| Mailing Address: | Minnesota State Lottery |
| Games Control | |
| P.O. Box 131000 | |
| Roseville, MN 55113 | |
| Roseville HQ: | 2645 Long Lake Rd |
| Roseville, MN 55113 |
| Website: | www.mnlottery.com |
Minnesota Privacy Notice
The Minnesota State Lottery is strongly committed to maintaining the privacy of personal information gathered from the use of any of its websites. Email addresses or other information that is obtained as a result of interacting with Minnesota State Lottery websites will be used to respond to your inquiry, or provide you with requested information, or to enhance or benefit the Minnesota State Lottery and its products, and will not be sold or provided to third parties except as required by the Minnesota Government Data Practices Act, Minnesota Statutes, Chapter 13.
The purpose and applicability of this Privacy Notice
The Minnesota Lottery Retailer Services Portal website (the "RSP website") is owned by IGT Corporation ("IGT") and operated on behalf of the Minnesota State Lottery (together referred to herein as "we" or "us" or "our"). The purpose of this Privacy Notice is to describe how we handle your personally identifiable information, as well as other information received through the RSP website. We encourage you to read this Privacy Notice carefully before using this website. This Privacy Notice, along with the Minnesota Lottery Retailer Services Portal Terms and Conditions, describe the conditions of use under which we offer you access to our services. By using our services, you signify your agreement to this Privacy Notice. This website may contain links to other websites. We are not responsible for the security, privacy practices, or the content of third-party websites. Once you leave this website, using any of these links, although no warning will be displayed and your previous RSP website session will stay open, the privacy practices mentioned in this notice do not apply and we invite you to examine the privacy statements that govern the other websites. We may revise this Privacy Notice from time to time, as we deem appropriate, consistent with the principles described in this notice, our commitment to you, our evolving business needs, or changes in applicable laws or regulations. Please check this Privacy Notice frequently to ensure that you are in agreement with any change. Your continued use of the RSP website after any change to this Privacy Notice will constitute acceptance of such new Privacy Notice. This Privacy Notice does not apply to information collected through others means such as telephone or in-person.
Information we collect about you
The RSP website includes web pages asking you to provide us with your personal information in order to respond to your request of services or information. We strive to limit the amount of personal information we collect from you. In this Privacy Notice, personally identifiable information is defined as information that identifies you directly or indirectly as an individual.
We may collect personally identifiable information when you
- Register for a retailer account to this website
- Manage your profile information
- Add or maintain secondary users
- Submit, edit or renew a lottery license application
Categories of personally identifiable information collected through this website may be related to
- Your identity, demographics, contact details, preferences, postal and email addresses
- Your account credentials and associated security attributes (password hint questions and answers such as place of birth, mother maiden name, selected graphic image and its name)
- Secondary user identity, role, and contact details along with your retailer # and location
- Any additional information provided to us.
The RSP website may use a variety of web technologies, which includes "cookies" to gather information that help us understand how you use this website. A cookie is a small text file composed of letters and numbers that is stored on your computing device.
The RSP website uses session cookies that expire by default 15 minutes after the end of a web session. These session cookies do not contain personally identifiable information other than first and last names, and the last login timestamp as a security feature. Your computer device may also allow you to disable cookies and similar web artifacts by setting your browser preferences at any time; however, the RSP website may require the use of the session cookies to establish the connection between your device and the RSP website.
How we may use information we collect about you
We may use your information for purposes such as:
- To respond to your request of accessing your invoices, sales and scratch ticket inventory
- To process a lottery license application as requested by you
- To verify your eligibility for a lottery license application
- To comply with applicable laws and regulations or to respond to a legal request
- To protect our rights or the integrity of this website
- To improve your website experience and customize our services we provide to you
- To deliver notifications and communicate information that we believe may be useful to you, such as information about major events and other services regarding your account or the Minnesota State Lottery
We may also combine or aggregate any information we collect for any of these purposes or for analyzing usage statistics and trends.
We will not use your personally identifiable information for purposes that are incompatible with the purposes for which we originally received your information without your express consent, or for any purpose that is unauthorized by Minnesota law.
With whom we may share information about you
We do not sell or lease your personally identifiable information to third parties or generally release personally identifiable information, except as otherwise provided for in this policy or by law.
The Minnesota State Lottery is subject to the terms of the Minnesota Government Data Practices Act, located in Minnesota Statutes, Chapter 13, which provides public access to certain government records. More information regarding open government laws can be found at: https://www.revisor.mn.gov/statutes/?id=13
We may disclose your information to our affiliates, service providers, advisors and business partners who work on our behalf.
We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights or the integrity of the website, prevent harm to other online users or protect your safety, investigate fraud or breaches of a contract or a law, or respond to a legal process or a request from a governmental agency as obligated to do so by law.
By visiting and providing information to this website, you consent to the processing and disclosure of your data.
How do we protect your information
We have reasonable and customary security measures in place to protect against unauthorized access, use, and disclosure of your personal information. As an example of such measures, we restrict access to information about you to only those who need to know the information in order to perform their jobs.
To protect the confidentiality, integrity, and availability of your personal information in our custody, we maintain physical, logical, and procedural safeguards in compliance with the internationally recognized ISO/IEC 27001 Information Security Management System (ISMS) standard and other industry based security best practices.
What can you do about the information that we collect and handle
First and foremost, you need to agree with the terms as set forth in this Privacy Notice along with our Terms and Conditions in order to take full advantage of the services offered by the RSP website.
You may submit your request about this Privacy Notice or your corrections in writing to us, or email or call us, using the contact information as indicated in this Privacy Notice. We will correct any incomplete or inaccurate information, or in the event your request was denied, communicate the reason for the denial.
If you choose not to agree with these terms or, after prior consent, you choose to revoke your consent, we may limit your ability to use or to request certain services or information.
By visiting this website, you agree that the laws of the State of Minnesota, without regard to principles of conflict of laws, shall govern this Privacy Notice and any dispute of any sort that might arise between or among you, IGT and the Minnesota State Lottery.
How you can contact us
2645 Long Lake Road
Roseville, MN 55113
(651) 635-8273 or Outstate (888) 568-8379 option #2
Website: www.mnlottery.com
If you have any question or concern regarding the accessibility of this RSP website, please call 651-635-8273 (TTY: 1-800-657-3833) or visit the Minnesota Accessibility website at:
https://www.mnlottery.com/about_the_lottery/accessibility/
Minnesota Terms and Conditions
Thank you for visiting the Minnesota Lottery Retailer Services Portal website (the "RSP website"). By visiting and accessing the RSP website you consent and agree to the Terms and Conditions listed below. If you do not agree with any of the Terms and Conditions stated below, please do not use the site. The Minnesota State Lottery reserves the right to modify these Terms and Conditions at its sole discretion and you agree to be bound by any and all such modifications.
- This Retailer Services Portal is an online service provided by the operator of the Minnesota State Lottery to be used by licensed retailers for the communication of information regarding the licensed retailer's account.
- The Retailer Services Portal is for official use only. Unauthorized use, including by authorized users, is prohibited. Any attempt to circumvent Minnesota State Lottery procedures regarding RSP use may be considered a violation of law, and abusers are subject to disciplinary action, including license suspension or revocation, and civil and/or criminal prosecution. There is no expectation of privacy with the use of the RSP, except as otherwise provided by applicable law.
- The licensed retailer does certify that all information provided through this online serviceportal is being submitted by the licensed retailer, or a duly authorized representative of the licensed retailer. The licensed retailer agrees to maintain the confidentiality of account passwords, and also accepts full responsibility for all activities conducted, and all information provided, through this account.
- Any information provided to the Minnesota State Lottery through this site may be subject to the Minnesota Government Data Practices Act, unless it is subject to an exception under law. For more information please see Minnesota Statutes, Chapter 13.